ITExamDump는 여러 it인증에 관심 있고 또 응시하고 싶으신 분들에게 편리를 드립니다. 그리고 많은 분들이 이미 ITExamDump제공하는 덤프로 it인증시험을 한번에 패스를 하였습니다. 즉 우리 ITExamDump 덤프들은 아주 믿음이 가는 보장되는 덤프들이란 말이죠. ITExamDump에는 베터랑의전문가들로 이루어진 연구팀이 잇습니다, 그들은 it지식과 풍부한 경험으로 여러 가지 여러분이HP인증HP2-B100시험을 패스할 수 있을 자료 등을 만들었습니다 여러분이HP인증HP2-B100시험에 많은 도움이HP2-B100될 것입니다. ITExamDump 가 제공하는HP2-B100테스트버전과 문제집은 모두HP2-B100인증시험에 대하여 충분한 연구 끝에 만든 것이기에 무조건 한번에HP2-B100시험을 패스하실 수 있습니다.
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시험 번호/코드: HP2-B100
시험 이름: HP (Selling HP Imaging and Printing Solutions (HP2-B100))
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Q&A: 40 문항
업데이트: 2013-12-02
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NO.1 How do you best evaluate a customer's needs?
A. by conducting onsite visits
B. by talking to your customer's customers
C. by ordering something from your customer and noting your experience
D. by reading online reviews of the company
Answer: A
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Explanation:
You need to visit the customer at his office and conduct a one-to-one meeting to understand his/her
needs.
NO.2 What should you know about your customer's business before you call on them?
A. the number of hits on their website
B. their line of business
C. their employee turnover rate
D. their office hours
Answer: D
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Explanation:
Of course, you should know when the customer is available before you call them.
NO.3 What is an example of business networking?
A. reading a company's tweets
B. following the links on a company's website
C. using LinkedIn to find common contacts
D. attending an online workshop for professional development
Answer: C
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NO.4 What is one way to study publically available information about your customers?
A. conduct a workshop with them
B. obtain annual financial reports from other verticals
C. obtain facilities spending and marketing budget information
D. use websites and annual reports
Answer: D
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Explanation:
You don't need to conduct a workshop or obtain annual financial reports or even obtain facilities
spending and market budget information to study the information needed to understand your
customer. The information you need is available in detail on their websites and in their annual
reports. You'd get an overview of finances, marketing budget information and other relevant
information easily from their websites. Since this information is available publicly, customers put it
on the websites and publish annual reports.
NO.5 What is most important to remember about both transactional and consultative sales?
A. You should focus primarily on the volume of sales.
B. You should focus only on your margin.
C. You should minimize time spent with customers.
D. You should focus on your customer's business problems.
Answer: D
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Reference: http://theblueprint.typepad.com/theblueprint/ 2006 / 05 /consultative_ve.html
NO.6 What is an accurate description of an imaging and printing solution?
A. a long-term strategic plan
B. a combination of hardware and software to address the problem
C. a new printer
D. a review of all available software that works with imaging and printing devices
Answer: B
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Explanation:
The imaging and printing solution is a combination of hardware and software working together to
address paper intensive business processes. The imaging solution is normally a scanner and the
printing solution is a printer. These machines use specific software to work and provide a host of
tools to address paper intensive business problems.
NO.7 Which statement is true about how customers typically view office printing costs?
A. Customers typically look at the cost of supplies and hardware, but they do not consider IT costs.
B. Customers typically look at IT costs and the cost of supplies, but they do not consider hardware
costs.
C. Customers typically look at hardware and IT costs, but they do not consider cost of supplies.
D. Customers typically look at hardware costs, but they do not consider IT costs or the cost of
supplies.
Answer: A
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Explanation:
Most customers look for the total cost of ownership. The normally include supplies and hardware
but they ignore the costs of personnel working to make sure the printing solutions work properly
and without any problems. IT costs are not generally considered.
NO.8 How is office printing costs typically calculated for a document?
A. only the cost of the printing hardware
B. only the cost of the printing hardware and the annual cost of the supplies
C. only the cost for administration and for the hardware of the printer
D. the cost of the network management, supplies, hardware, and administration
Answer: D
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Explanation:
Typically, office printing costs are calculated by taking network management,
supplies, hardware and administration into account. All of these things are calculated and divided
by the number of prints an office produce each year.
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